Comparisons
Lyne vs Filazero: an objective comparison of Brazilian queue management systems
Side-by-side comparison between two Brazilian queue management systems: Lyne and Filazero. Covers price, billing model, vertical coverage, integrations, and when each one fits better. Authored by the Lyne team based on publicly available information from filazero.net as of May 2026.
Disclosure
This page is maintained by the Lyne team. Comparisons against Filazero are based on publicly available information at filazero.net and land.filazero.net as of May 2026. Filazero features may have changed since — please validate with their team before deciding. Where we cannot be objectively certain, we mark the cell as "Partial" with a caveat. Bias is from this company; the goal is an honest comparison that helps the reader pick the right tool, even if that's not Lyne.
Bottom line
Filazero and Lyne solve the same root problem — organizing the waiting line for arrival-order businesses — but with different positioning. Filazero is more mature in market, covers 15 verticals, and offers integrations with CRM/ERP/scheduling — good for large clinic chains, hospitals, supermarkets, or public agencies with established workflows. Lyne is simpler, with a permanent free plan, transparent public pricing (R$0 / R$97 / R$197), and 2-minute self-service setup — good for small-to-medium businesses (single clinic, restaurant, barbershop, lab) that want to try without quoting or signing a contract. When the criterion is "which one do I start using right now without calling anyone," Lyne wins. When it's "which one scales for a large chain with EHR and ERP integration," Filazero is more battle-tested.
Point-by-point comparison
Each row scores a concrete attribute. Green = fully meets it. Red = doesn't meet. Yellow = partial or with caveats.
| Attribute | Lyne | Filazero |
|---|---|---|
| Permanent free plan (no card, no expiry) | YesUp to 100 visits/month, 50 WhatsApp messages/month, 1 location — no credit card, no expiry. | PartialFree plan not publicly advertised. Site mentions "flexible plans" via custom quote. |
| Public transparent pricing | YesR$0 (Free), R$97/mo (Pro), R$197/mo (Clinic) — listed on /precos. | NoPrice not published. Custom quote via sales contact. |
| Self-service setup | YesOnline sign-up, queue creation and QR code generation in ~2 minutes. No mandatory onboarding. | PartialEnterprise model with sales contact. Onboarding typically involves a kickoff call. |
| WhatsApp notifications from the business's own number | YesOwner connects the business WhatsApp (WhatsApp Web model). Messages go from their number. | YesSupports WhatsApp notifications; connection method varies by integration. |
| Customer joins without installing an app | YesScans QR, types name and WhatsApp. Works on any phone camera. | YesQR code check-in, customer accesses via browser. |
| Multiple parallel queues | YesPer professional, room or service. Each queue with its own color and operator. Unlimited. | YesSupports multiple queues and prioritization (core platform features). |
| Real-time TV display | YesAt /tv/{slug}. Real-time via WebSocket. Synthesized voice (TTS in pt-BR) calls by name. | YesCall panel and totem available. |
| Kiosk / totem for customers without phones | YesAt /kiosk/{slug}. Simplified self-service on a tablet, no login. | YesSelf-service totem integrated with the system. |
| Post-service rating (NPS) | YesWhatsApp link right after service. NPS-like 1-5 plus optional comment. | Yes"Real-time Feedback" listed in features. |
| Priority service (Brazilian Law 10.048) | YesFlag at check-in (elderly, pregnant, PwD). Automatic parallel queue. Logged in reports. | Yes"Priorities" feature for preferential service. |
| Vertical coverage with dedicated landing | PartialFour core verticals today (clinics, restaurants, barbershops/salons, labs) and expanding (notaries, mechanics, public offices). | YesFifteen verticals with dedicated landings (health, retail, government, education, supermarkets, etc.). |
| REST API for external system integration | PartialREST API available on the Clinic plan (R$197/mo). | YesIntegrations with CRM, ERP and scheduling systems; API published across plans. |
| White-label / no platform branding | YesAvailable on the Clinic plan. TV display and customer flow with no Lyne brand. | PartialVisual customization advertised ("Total Customization"); full white-label not confirmed publicly. |
| Online appointment scheduling | NoFocused on walk-in / arrival order (FIFO). Not a replacement for time-slot scheduling systems. | Yes"Integrated Scheduling" feature covers time-slot appointment booking. |
| Brazilian hosting + LGPD | YesBrazilian hosting. Privacy policy aligned with Brazilian Law 13.709. | YesLGPD compliance listed under "Data Security" features. |
When Lyne is the right call
- Single business or small chain (up to ~10 units) wanting to start today without sales engagement.
- Low to medium volume: up to ~3,000 visits/month fit comfortably in the Pro or Clinic plan.
- Wants a real free plan to test before committing money.
- Walk-in workflow only (arrive → scan → queue → WhatsApp). No need for time-slot scheduling.
- Prefers transparent public pricing over a custom quote.
- Self-serve setup: wants to create the queue and be live in ~2 minutes.
- Small team where "call SaaS support" isn't standard practice.
When Filazero makes more sense
- Large network of clinics, hospital, retail, or public agency with more than 10 simultaneous units.
- Vertical outside Lyne's four core niches (government, supermarket, education, etc. — Filazero has 15 landings).
- Need for deep integration with CRM, ERP, or EHR already in production.
- Operation that mixes time-slot scheduling and walk-ins within a single integrated system.
- Dedicated IT team to drive an enterprise implementation with quote and contract.
- Use case where market maturity (more time in service, more customers) is a risk criterion.
Pricing model
Lyne uses fixed public pricing: the Free plan covers 100 visits per month at one location, Pro is R$97/mo with up to 3 locations and unlimited visits, and Clinic is R$197/mo with up to 10 locations, API access, and white-label. No mandatory annual contract, all plans are monthly and can be canceled anytime. Filazero does not publish prices. The model is custom quote based on volume, number of units, and integrations — common in enterprise B2B SaaS. At large scale Filazero may come out cheaper per unit than Lyne; at small scale Lyne is cheaper, especially because its Free plan is permanent.
Conclusion
The choice isn't between a good platform and a bad one — both are mature Brazilian queue management platforms. The difference is positioning. If you're a chain with 20 units, an IT team and EHR integration needs, talk to Filazero. If you're a single clinic, restaurant, barbershop, or lab that wants to start today without quoting anything, Lyne is designed exactly for that case. For the middle ground (small chain, 2–5 units, no critical external integration dependency), Lyne tends to be cheaper and easier to operate — but try a 30-day pilot of each before deciding.
Want to try Lyne with no commitment?
Permanent free plan up to 100 visits per month. No credit card. Setup in under two minutes.