Queue Management Simple and Digital
Your patients scan a QR code, join the digital queue, and get a WhatsApp message when it's their turn. No app, no confusion.
Free for up to 100 visits/month. No credit card required.
For Your Clinic
Set up in minutes
Three simple steps to digitize your waiting queue.
Create Your Queue
Sign up and create a virtual queue for your clinic in seconds.
Print the QR Code
Place the QR code poster at reception for patients to scan.
Manage in Real Time
See who's waiting, call patients, and track metrics.
For Your Patients
No app to download
Patients join the queue in seconds — straight from their phone camera.
Scan the QR Code
Point your camera at the QR code at the clinic entrance.
Join the Queue
Enter your name and WhatsApp number. Done.
Get Notified on WhatsApp
You'll get a message when it's your turn. Wait wherever you want.
Features
Everything your clinic needs
WhatsApp Notifications
Patients receive automatic updates: confirmation, 'almost your turn', and 'it's your turn now'.
QR Code Check-in
No app to download. The patient scans, enters their name and WhatsApp, and they're in the queue.
TV Display
Show the queue on a reception monitor. Real-time updates, no special hardware.
Analytics & Reports
Average wait time, peak hours, patient ratings, and data export.
Multiple Operators
Add receptionists with controlled access. Each one manages their assigned queues.
Business Hours
Set opening and closing hours. The queue resets automatically every day.
Patient Ratings
Collect feedback after service. Track your patient satisfaction.
Priority Queue
Priority service for elderly, pregnant, and disabled patients.
Pricing
Simple and transparent
Start free. Upgrade when you need to. Per location, not per doctor.
Free
Perfect for testing and low-traffic clinics.
- 1 location
- 100 visits/month
- 50 WhatsApp messages/month
- QR Code + poster
- Real-time queue
- Patient ratings
Professional
For growing clinics that need more.
- Up to 3 locations
- Unlimited visits
- Unlimited WhatsApp
- Priority queue
- Advanced analytics
- Custom messages
- Up to 3 operators
- TV display
Clinic
For clinic networks and larger operations.
- Up to 10 locations
- Everything in Professional
- Up to 10 operators
- API access
- No Lyne branding (white-label)
- Priority WhatsApp support
- Exportable reports
FAQ
Frequently asked questions
Does the patient need to download an app?
No! The patient simply scans the QR code with their phone camera, enters their name and WhatsApp, and that's it. Works on any smartphone.
How do WhatsApp notifications work?
When a patient joins the queue, they receive a confirmation message with their position. When they're close to being next, they get a heads-up. And when called, they receive the final notification. All automatic.
Do I need special equipment?
No. All you need is a phone or computer with internet. The QR code can be printed on any printer. For the TV display, just a monitor with a browser.
Does it work for first-come-first-served queues?
Yes! Lyne was built specifically for clinics that serve on a first-come-first-served (FIFO) basis. The patient scans the QR on arrival and the queue is managed digitally.
Can I try it before paying?
Yes! The Free plan is permanent — up to 100 visits per month, no credit card. Use it as long as you need to evaluate.
How does payment work?
We accept credit card and PIX. Payment is monthly and you can cancel anytime. No penalties or commitments.