Resources
Resources on digital queues, walk-in flow, and arrival-order service
Explainers and references to understand how a virtual queue works, the industry terms, and when to use each solution.
How a virtual queue with QR code and WhatsApp works
Customer experience step by step, business setup, automated messages, TV display, and Kiosk mode.
ReadDigital ticket: what it is and when to replace paper
What changes from paper to digital, the customer flow, recurring cost, accessibility, and when a physical dispenser still makes sense.
ReadTV call display for queues
Public screen at /tv/your-business with waiting and in-service lists, synthesized voice (TTS), and zero specific hardware needed.
ReadSelf-service totem and Kiosk mode on tablets
Phone-less customers join the queue from a reception tablet in simplified mode. Replaces expensive proprietary totems with a regular tablet.
ReadWhatsApp queue notifications
Three automated messages (check-in, almost your turn, it's your turn). Sent from the business's own number, with no per-message billing.
ReadPriority service under Brazilian Law 10.048
Who's entitled, where the law applies, penalties, and how to comply automatically with a parallel priority queue and audit-grade reports.
ReadDigital queue and service glossary
Concise definitions for industry terms: FIFO, walk-in, priority queue, Brazilian Law 10.048, NPS, webhook, white-label, LGPD, and more.
Read