Queue management for public offices
Government desk, city hall window, state or municipal department. Citizen scans the QR, waits anywhere and gets a WhatsApp message. Law 10.048 enforced automatically with transparency and reports.
Free up to 100 check-ins per month.
For your office
Set up in minutes
Three simple steps to digitize your waiting line.
Create your queue
Sign up and create a virtual queue in seconds.
Print the QR code
Place the QR code poster at reception for customers to scan.
Manage in real time
See who's waiting, call the next person, and track metrics.
For citizens
No app to download
Customers join the queue in seconds. Straight from their phone camera.
Scan the QR code
Point your camera at the QR code at the entrance.
Join the queue
Enter your name and WhatsApp number. Done.
Get notified on WhatsApp
You'll get a message when it's your turn. Wait wherever you want.
Features
Citizen service, organized and transparent
Priority queue
Priority service for elderly, pregnant, and disabled customers, as required by Brazilian law 10.048.
WhatsApp notifications
Customers receive automatic updates: confirmation, 'almost your turn', and 'it's your turn now'.
TV display
Show the queue on a reception monitor. Real-time updates, no special hardware.
Multiple operators
Add receptionists with controlled access. Each one manages their assigned queues.
Reports and analytics
Average wait time, peak hours, customer ratings, and data export.
QR code check-in
No app to download. The customer scans, enters their name and WhatsApp, and they're in the queue.
Pricing
Simple and transparent
Start free. Upgrade when you need to. Priced per location, not per professional.
Free
For testing or low-traffic businesses.
- 1 location
- 100 visits/month
- 50 WhatsApp messages/month
- QR Code + poster
- Real-time queue
- Customer ratings
Professional
For growing businesses that need more.
- Up to 3 locations
- Unlimited visits
- Unlimited WhatsApp
- Priority queue
- Advanced analytics
- Custom messages
- Up to 3 operators
- TV display
Clinic
For clinic networks and larger operations.
- Up to 10 locations
- Everything in Professional
- Up to 10 operators
- API access
- No Lyne branding (white-label)
- Priority WhatsApp support
- Exportable reports
FAQ
Frequently asked questions
Does it fully comply with Brazilian Law 10.048 priority service?
Yes. The system flags the citizen as priority at check-in (elderly 60+, pregnant, PwD, nursing, blood donor as the law requires). The priority queue runs in parallel automatically and preferential service is logged in audit-grade reports.
Does it work for multiple services (ID, taxes, permits)?
Yes. Each service can be its own queue with its own average time. The citizen picks at entry and the TV display shows every queue in real time, helping team planning.
Are the reports good for accountability?
Yes. Average wait time, services per officer, priority cases, peak hours — all exportable as CSV. Useful for active transparency, ombudsman cases, and audit.
Does it work for citizens without phones or elderly people without family?
Yes. Kiosk mode lets the citizen check in on a reception tablet, no phone needed. The TV display calls out names by voice (TTS) — useful for visually impaired users.
Works in other businesses
Same product, tuned for your industry.