Queue management software for clinics
Your waiting room doesn't need to be packed. Patient arrives, scans the QR code, waits anywhere and gets a WhatsApp message when it's their turn. Works for medical, dental, physio and aesthetic clinics.
Free up to 100 check-ins per month.
For your clinic
Set up in minutes
Three simple steps to digitize your waiting line.
Create your queue
Sign up and create a virtual queue in seconds.
Print the QR code
Place the QR code poster at reception for customers to scan.
Manage in real time
See who's waiting, call the next person, and track metrics.
For your patients
No app to download
Customers join the queue in seconds. Straight from their phone camera.
Scan the QR code
Point your camera at the QR code at the entrance.
Join the queue
Enter your name and WhatsApp number. Done.
Get notified on WhatsApp
You'll get a message when it's your turn. Wait wherever you want.
Features
What clinics need, ready to use
WhatsApp notifications
Customers receive automatic updates: confirmation, 'almost your turn', and 'it's your turn now'.
Priority queue
Priority service for elderly, pregnant, and disabled customers, as required by Brazilian law 10.048.
TV display
Show the queue on a reception monitor. Real-time updates, no special hardware.
Multiple operators
Add receptionists with controlled access. Each one manages their assigned queues.
Customer ratings
Collect feedback after service. Track your customer satisfaction.
Business hours
Set opening and closing hours. The queue resets automatically every day.
Pricing
Three plans. No fine print.
Free forever, with 100 visits per month. Pay when you need more.
Free
100 visits per month. No credit card. No expiry.
- 1 unit
- 100 visits per month
- WhatsApp notifications included
- QR Code + poster
- Real-time queue
- Post-service rating
Solo
One unit, unlimited visits.
- 1 unit
- Unlimited visits
- Unlimited WhatsApp
- Priority queue (Brazilian Law 10.048)
- Reports and metrics
- Custom messages
- Multiple operators
- TV display
Multi
Up to 3 units. Each extra unit costs R$49/month.
- 3 units + R$49/month per extra unit
- Everything in Solo
- Up to 10 operators
- REST API and webhooks
- No Lyne branding (white-label)
- Priority WhatsApp support
- Exportable and consolidated reports
FAQ
Frequently asked questions
Is patient data safe? What about LGPD?
Yes. Lyne stores only the patient's name and WhatsApp number, and only for as long as needed to serve them. No clinical data. The whole infrastructure is hosted in Brazil and follows LGPD.
Does it comply with Brazilian law 10.048 on priority service?
Yes. The patient flags priority when joining the queue (elderly, pregnant or people with disabilities) and the front desk sees the marker right on screen. Priority service is logged in the report.
Does it integrate with electronic health records?
Not required. Lyne handles only the waiting list. If your EHR has an API, you can use a webhook or the Multi plan API to pull the patient from the queue into the appointment.
What about walk-ins? Patients who arrive without an appointment?
That's exactly the use case. Walk-ins scan the QR and join the queue in arrival order. Patients with appointments are already registered and the front desk calls them at their time.
Works in other businesses
Same product, tuned for your industry.