Queue management for diagnostic labs
Sample collection without a line at the counter. Patient arrives, scans the QR and waits in the car, at the cafe or wherever they prefer. We send a WhatsApp message when it's their turn. Built for blood draws, imaging and follow-ups.
Free up to 100 check-ins per month.
For your lab
Set up in minutes
Three simple steps to digitize your waiting line.
Create your queue
Sign up and create a virtual queue in seconds.
Print the QR code
Place the QR code poster at reception for customers to scan.
Manage in real time
See who's waiting, call the next person, and track metrics.
For your patients
No app to download
Customers join the queue in seconds. Straight from their phone camera.
Scan the QR code
Point your camera at the QR code at the entrance.
Join the queue
Enter your name and WhatsApp number. Done.
Get notified on WhatsApp
You'll get a message when it's your turn. Wait wherever you want.
Features
Sample collection, organized, no crowded counter
WhatsApp notifications
Customers receive automatic updates: confirmation, 'almost your turn', and 'it's your turn now'.
Priority queue
Priority service for elderly, pregnant, and disabled customers, as required by Brazilian law 10.048.
TV display
Show the queue on a reception monitor. Real-time updates, no special hardware.
Multiple operators
Add receptionists with controlled access. Each one manages their assigned queues.
QR code check-in
No app to download. The customer scans, enters their name and WhatsApp, and they're in the queue.
Business hours
Set opening and closing hours. The queue resets automatically every day.
Pricing
Three plans. No fine print.
Free forever, with 100 visits per month. Pay when you need more.
Free
100 visits per month. No credit card. No expiry.
- 1 unit
- 100 visits per month
- WhatsApp notifications included
- QR Code + poster
- Real-time queue
- Post-service rating
Solo
One unit, unlimited visits.
- 1 unit
- Unlimited visits
- Unlimited WhatsApp
- Priority queue (Brazilian Law 10.048)
- Reports and metrics
- Custom messages
- Multiple operators
- TV display
Multi
Up to 3 units. Each extra unit costs R$49/month.
- 3 units + R$49/month per extra unit
- Everything in Solo
- Up to 10 operators
- REST API and webhooks
- No Lyne branding (white-label)
- Priority WhatsApp support
- Exportable and consolidated reports
FAQ
Frequently asked questions
What if the patient is fasting and the queue is full?
You mark the patient as priority at check-in. The priority queue jumps the regular line and the fasting patient is called first.
Does it integrate with our LIS (lab information system)?
Lyne does not replace the LIS. It only handles the waiting list before collection. You can use the API (Multi plan) or a webhook to fire events into your LIS when the patient is called.
Can we limit how many patients come in per hour?
Yes. You set business hours and queue capacity. When the limit is reached, the queue stops accepting check-ins and shows the next available slot.
Can the patient really wait in the car?
That's the idea. The 'almost your turn' message arrives 5 minutes ahead (you can adjust). Enough time to come up and be ready.
Works in other businesses
Same product, tuned for your industry.